We also value your feedback and suggestions — they help us continually improve the Trades Cover Insurance experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
The Australian Securities and Investments Commission (ASIC) has issued a stark warning to the insurance sector, emphasising the urgent need to strengthen cyber defences in light of escalating threats posed by artificial intelligence (AI). In a recent open letter, ASIC Commissioner Simone Constant highlighted that the advent of advanced AI technologies has fundamentally altered the cyber threat landscape, necessitating immediate and decisive action from insurers. - read more
Insurance Australia Group (IAG) has unveiled an ambitious strategy, aiming to achieve over $25 billion in gross written premiums by 2030. This plan, announced during their Investor Day in Sydney, focuses on expanding their customer base to more than 11 million and enhancing shareholder returns. For tradespeople across Australia, this development could have significant implications. - read more
Recent reports indicate a 67% increase in violations of the Life Insurance Code of Practice related to timely income protection payments. This trend is concerning for tradespeople who depend on these payouts during periods of illness or injury. - read more
In the rapidly evolving digital landscape, Australian insurers are raising concerns that artificial intelligence (AI)-driven cyber threats are advancing at a pace that outstrips current market pricing models. This development poses significant challenges for the insurance industry, particularly for tradespeople and small business owners who rely on comprehensive coverage to safeguard their operations. - read more
For tradies across Australia, tools and equipment are vital to their daily operations. Imagine waking up to find that your essential tools have been damaged or stolen. The financial impact can be significant, affecting not only your ability to work but also your potential earnings. - read more
Public liability insurance is essential for anyone running a small trade business, offering a safety net against the unexpected. As a tradie, you’re probably familiar with the unpredictable nature of the job—anything from accidental property damage to third-party injury can occur. That’s where public liability insurance comes in, providing protection and peace of mind. - read more
Australia's tradies - our skilled tradespeople - are the backbone of the economy. They keep industries running smoothly, tackling everything from construction and electrical work to plumbing and carpentry. Their skills are in high demand, making the tradie industry a crucial part of Australia's workforce. - read more
Income protection insurance is designed to offer financial security when you're unable to work due to illness or injury. It provides a steady income, usually up to 75% of your pre-tax earnings, helping you maintain your lifestyle while you focus on recovery. - read more
Knowledgebase
Replacement Cost: The amount it would cost to replace or rebuild an insured asset with one of similar kind and quality, without depreciation.
