We also value your feedback and suggestions — they help us continually improve the Trades Cover Insurance experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
APRA’s latest general insurance statistics point to a sector that is in a stronger financial position than it was during the worst of recent inflation, repair-cost and catastrophe pressures. For Australian tradies, that sounds positive at first glance: a well-capitalised insurance market is better placed to pay claims, support recovery after major loss events and keep products available across higher-risk occupations and regions. - read more
Fresh complaint trends across the Australian insurance market are another reminder that the real test of any policy often comes after something has gone wrong. While many disputes involve household cover, the same pressure points can affect tradies who rely on tools, vehicles, plant, public liability cover and income protection to keep work moving. - read more
Insurance taxes are back in industry headlines, with renewed pressure on Australian governments to address the levies, duties and charges that can add to the cost of keeping cover in place. For tradies, this is not just a policy debate in Canberra or state parliament. It can flow through to the real cost of protecting tools, vehicles, workshops, stock, public liability exposures and business interruption risks. - read more
A new insurance affordability analysis has sharpened attention on a problem many Australian households and small businesses already feel: cover is becoming harder to budget for in higher-risk regions. While the research focuses heavily on home insurance pressure, the message also matters for tradies whose work, vehicles, tools and cash flow are exposed to the same storm, flood, fire and repair-cost pressures. - read more
Income protection insurance is designed to offer financial security when you're unable to work due to illness or injury. It provides a steady income, usually up to 75% of your pre-tax earnings, helping you maintain your lifestyle while you focus on recovery. - read more
Australia's tradies - our skilled tradespeople - are the backbone of the economy. They keep industries running smoothly, tackling everything from construction and electrical work to plumbing and carpentry. Their skills are in high demand, making the tradie industry a crucial part of Australia's workforce. - read more
Trade businesses in Australia are experiencing a dynamic evolution. As the demand for skilled tradespeople increases, many tradies find themselves expanding their operations to meet the needs of a growing market. This growth is exciting and presents numerous opportunities for increased revenue and business presence. - read more
For tradies across Australia, tools and equipment are vital to their daily operations. Imagine waking up to find that your essential tools have been damaged or stolen. The financial impact can be significant, affecting not only your ability to work but also your potential earnings. - read more
Knowledgebase
Loss Ratio: The ratio of claims paid by an insurer to the premiums earned, used as a measure of profitability.
